ORDER PROBLEM
Arrived damaged, defective or wrong?
Request a refund or replacement from Your Orders on Amazon — Amazon looks after every order it ships. If anything gets stuck, email us and we’ll sort it out.
GO TO YOUR AMAZON ORDERSRETURNS & GUARANTEE
IF IT’S NOT RIGHT, WE’LL MAKE IT RIGHT.
Every Lune order is sold on Amazon and ships with Prime. Because Lune is a food product, Amazon can’t take it back once it’s shipped — so here’s how we look after you instead.
WHEN YOU EMAIL US
WHAT TO INCLUDE.
- 01
Your Amazon order number, from Your Orders on Amazon
- 02
The flavor you ordered
- 03
A photo, if it arrived damaged
Send it to [email protected] — a real person reads every message.
QUESTIONS.
Do I need to send Lune back?
No. Lune is a food product, so we never ask you to ship it back.
Does the guarantee cover every flavor?
Yes. All four flavors are covered for 30 days from delivery.
I ordered with Subscribe & Save. Can I skip or cancel?
Yes. You can skip or cancel any upcoming delivery from your Subscribe & Save settings on Amazon.
Where's my order?
Every order ships from Amazon, so the latest tracking is in Your Orders on Amazon.